THE ROLE OF KEY PERFORMANCE INDICATORS IN THE BALANCED SCORECARD FRAMEWORK

Authors

  • Ibrokhimjon U. Tursunaliev

Abstract

In today's dynamic and competitive business environment, organizations face the challenge of effectively aligning their activities with their strategic objectives to achieve sustainable success. The Balanced Scorecard is a strategic management tool that helps organizations align their activities with their strategic objectives

References

Bourne, M., Neely, A., Platts, K., & Mills, J. (2003). The Success and Failure of Performance Measurement Initiatives: Perceptions of Participating Managers. International Journal of Operations & Production Management, 23(8), 879-906.

Ittner, C. D., & Larcker, D. F. (2003). Coming Up Short on Nonfinancial Performance Measurement. Harvard Business Review, 81(11), 88-95.

Kaplan, R. S., & Norton, D. P. (1992). The Balanced Scorecard – Measures that Drive Performance. Harvard Business Review, 70(1), 71-79.

Kaplan, R. S., & Norton, D. P. (1996). Using the Balanced Scorecard as a Strategic Management System. Harvard Business Review, 74(1), 75-85.

Neely, A., Adams, C., & Kennerley, M. (2002). The Performance Prism: The Scorecard for Measuring and Managing Business Success. Financial Times Prentice Hall.

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Published

2023-12-21