THE IMPACT OF DATABASE-DRIVEN CUSTOMER SERVICE ON EVERYDAY    TRANSACTIONS

Abdurashidova Kamola Turgunbaevna; Sultonov Muhammadali  Ro'ziboyevich

THE IMPACT OF DATABASE-DRIVEN CUSTOMER SERVICE ON EVERYDAY TRANSACTIONS

Авторы

Abdurashidova Kamola Turgunbaevna Ilmiy rahbar
Sultonov Muhammadali Ro'ziboyevich Muhammad al-Xorazmiy nomidagi Toshkent axborot texnologiyalar universititeti talabasi

Ключевые слова:

Customers, requirements, suggestions, problems, firms, online commerce, thoughts:

Аннотация

A popular type of automated customer service is powered by artificial intelligence . The customer benefit of AI is the feeling of talking to a live agent through enhanced speech technologies and the benefit of self-service to customers. AI can learn through interactions to provide personalized service.

Библиографические ссылки

Lucas, Robert. Customer Service Skills For Success. New York: McGraw-Hill, 2015. ISBN 978-0-07-354546-2.

↑ Buchanan, Leigh. „A Customer Service Makeover“. Inc. magazine (1-mart 2011-yil). Qaraldi: 29-oktabr 2012-yil.

↑ Teresa Swartz, Dawn Iacobucci. Handbook of Services Marketing and Management. Thousand Oaks, CA: Sage

↑ Bordoloi, Sanjeev. Service Management Operations, Strategy, Information Technology. New York: McGraw-Hill, 2019. ISBN 978-1-260-09242-4.

↑ Crittenden, Victoria (2020-01-01). "Customer support services: more than administrative support – it has to be strategic!". European Journal of Marketing 54 (7): 1807–1808. doi:10.1108/EJM-07-2020-972.

↑ „10 reasons why AI-powered, automated customer service is the future“. ibm.com (16-oktabr 2017-yil). Qaraldi: 17-may 2020-yil.

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PDF (English)

Опубликован

2023-06-01

Как цитировать

Abdurashidova Kamola Turgunbaevna, & Sultonov Muhammadali Ro'ziboyevich. (2023). THE IMPACT OF DATABASE-DRIVEN CUSTOMER SERVICE ON EVERYDAY TRANSACTIONS. INNOVATIVE DEVELOPMENTS AND RESEARCH IN EDUCATION, 2(19), 142–144. извлечено от https://interonconf.org/index.php/idre/article/view/6246